Elite Roofing And Restoration

Overall, the reviews portray Elite Roofing & Restoration as a service with strong emphasis on communication, professional project management, and responsive coordination with insurers and homeowners, though there are occasional concerns about accessibility.

Key practical takeaways for potential customers:
- Communication: Most customers report frequent updates and clear guidance throughout the project, often handled by dedicated project managers (notably Stuart Queiroz and Tyler Boyer). Several reviews commend timely responses and open, front‑loaded communication; a minority note difficulty reaching the company.
- Project management and execution: Roof replacements (including post‑Hurricane Ian projects) were described as well organized and efficiently staffed, with large crews (20+), completing in a matter of days (e.g., 3 days for replacement) and even teardown/inspection in a single day in at least one case. Workmanship is generally described as high quality, with calls for attention to detail and a focus on getting the job done right.
- Timelines, logistics, and coordination: Customers frequently cite clear progress updates, timely tile orders and deliveries, color and pricing decisions made upfront, and a straightforward process for coordinating with insurers and HOA requirements.
- Issue handling and accountability: The company has been praised for taking responsibility and rectifying issues arising from subcontractors (e.g., septic system damage) and for handling insurance claims smoothly. Several customers describe a “white glove” or no‑gimmicks service approach.
- Outcomes: Many roofs are described as looking great and performing well under subsequent heavy rain; some customers note the completion left their home looking like new, with gutters and downspouts included in some projects.
- Notable negative item: at least one reviewer reports being unable to get a return call and does not recommend their roofing services, highlighting inconsistency in responsiveness for that case. There are also mentions that ownership may not be deeply involved in site visits in some situations.

In sum, the experiences suggest Elite Roofing & Restoration is generally reliable for roofing projects, with strong communication, proactive project management, and effective coordination with insurers and HOA processes, while potential customers may want to confirm their preferred point of contact and responsiveness at the outset.