Standard Roofing & Restoration
π 4321 W College Ave suite 200 #253, Appleton, WI 54914, USA
π +1 262-212-5853
- Overall impression: Strongly positive experiences with professionalism, responsiveness, and value.
- Responsiveness and scheduling: Quick responses, often next-day or on-time appointments, with prompt on-site visits.
- Communication: Clear, courteous updates throughout the process; staff explained options and avoided high-pressure sales; estimates and next steps were communicated effectively.
- Range of work: Performed a variety of projects including siding repairs, roof work (including metal roofs), chimney flashing, vent pipe covers, garage roof, and replacing/removing a covered patio structure.
- Quality and results: Repairs described as thorough and precise; many projects resulted in looks-and-function improvements, with some cases noted as βlooks flawlessβ after completion.
- Problem-solving approach: Identified issues over the phone when possible; addressed on-site; often used a repair-first approach before considering replacement; willing to troubleshoot multiple times to find the right fix (including leak-related issues).
- Insurance assistance: Team helped explain and navigate insurance claim options.
- Pricing and value: Prices described as fair or excellent value; no aggressive upselling; customers felt they got good value for the work.
- Cleanliness and site care: Work areas were cleaned up and left tidy after projects.
- Professionalism and courtesy: Staff (including Jeff, Isaak, and Dan) praised for professionalism, attentiveness, and respect for customersβ homes.
- Repeat business and referrals: High likelihood of using the company again and recommending it to friends and family.
- Handling challenging jobs: Comfortable with old or complex systems and challenging roofs; customers felt confident in the teamβs ability to manage difficult repairs.
- Balanced note: In one case, a leak persisted after an initial repair and required two troubleshooting visits, but ultimately resolution was achieved.
Common Materials
General siding (not specified)
Quality Rating
Excellent
Response Time
Typically next-day service or within a few days; rapid responsiveness is common.
Common Complaints
Occasional leaks persisting after repair requiring multiple troubleshooting visits; some initial repair did not fully stop water ingress.
Warranties Offered
No warranties mentioned.
Customer Service Rating
Excellent
Pricing Feedback
Generally positive; pricing described as fair to excellent; good value for money.
Maintenance Tips
No specific maintenance tips mentioned.