Pro Valley Roofing

The reviews show a mix of very positive and negative experiences with Pro Valley Roofing (James and team). Potential customers should note both ends of the spectrum when evaluating the company for roofing, siding, or gutter work.

- Sales and pricing: Some customers praise fair pricing, clear explanations, and value (including discounts or veteran discounts). Others report aggressive or pushy sales tactics, rapid price reductions during pitches, and concerns about predatory behavior or “lip service” without follow-through.

- Scheduling and reliability: Several accounts describe missed appointments or no-shows (and in one case, a cancellation the day after agreeing to a basic cleaning). Other customers report prompt responses, same-day inspections, and timely project initiation.

- Communication and service approach: Positive experiences highlight proactive communication, regular updates, and the owner’s involvement in assessing storm damage, coordinating with insurers, and meeting with adjusters. Negative feedback mentions rude interactions, frequent calls to a manager, and poor follow-up or difficulty getting in touch.

- Work quality and process: Several reviews commend the craftsmanship, workmanship, and thorough cleanup (including leaving the yard clean and free of nails). On projects with siding, customers note good color matching and the use of high-quality materials. Some reviews emphasize transparency about potential costs and minimizing final invoice surprises.

- Overall satisfaction and referrals: A number of customers highly recommend the company, praising professionalism, fair pricing, and reliable service. However, other reviews advise caution due to inconsistent scheduling, sales pressure, and communication issues.

- Services specific: The company is described as handling roofing, siding, and gutters, with some projects featuring complete replacement, cleanups, and post-install follow-ups by James to ensure standards.