Ridge Top Exteriors

Summary of customer experiences with Ridge Top Exteriors (siding repair)

Overall pattern:
- Experiences are mixed. Some customers report high-quality workmanship, attentive project management, and strong communication, while others describe pricing concerns, poor post-contract communication, and significant coordination and billing problems.

Positive experiences and practical details:
- Vinyl siding replacement completed in about 2.5 days; foreman Jason Lee with crew members Joshua and Chris; described as fast, thorough, and with good workmanship; pricing noted as favorable.
- Siding work including soffit repair praised for high standards and attention to detail; projects managed from planning through completion with clear communication in some cases.
- Several customers cited strong communication and knowledgeable staff (e.g., Josh the salesman; Marco the project manager) and overall satisfaction with the process from planning to completion.
- Nelson (siding specialist) repeatedly highlighted for attentiveness, frequent updates, and reliable workmanship.

Negative experiences and practical concerns:
- Instances of markedly high or questionable quoting (e.g., gutter charges; one quote reported at about $24,000 when others were around $14,000), prompting caution about price comparisons and fine print.
- Post-contract issues: delays attributed to sales staff (e.g., Matt), difficulty obtaining samples, and occasions of wrong materials delivered with limited accountability.
- Billing and payment problems: months-long delays in invoicing, unclear or difficult payment processes, and reports of rude or unhelpful accounts handling.
- Significant communication gaps and coordination problems: no updates for extended periods (e.g., ~12 weeks), unannounced crew arrivals, messy job sites, tenants having to manage cleanup, and lack of post-project photos or confirmation of completion.
- Mixed regional feedback: some reviewers discourage doing business in certain areas (e.g., Pinellas County) due to communication and process issues.

Notable personnel mentioned:
- Jason Lee (foreman) praised for efficiency and quality on siding work.
- Nelson (siding specialist) described as attentive and reliable.
- Josh (sales) and Marco (project manager) cited for good communication and project oversight.
- Matt (salesperson) associated with delays or communication problems.
- Brian (manager) described as offering reassurance but not resolving issues in some cases.

Practical guidance for potential customers:
- Obtain multiple quotes and compare not just price but scope, materials, and delivery timelines; read the fine print on estimates.
- Check independent reviews (Yelp, Better Business Bureau, Google) and state records for complaints or lawsuits.
- Request written project milestones, material order timelines, and photos from key milestones (start, mid-point, completion).
- Clarify who will be the primary contact (salesperson, project manager) and how communications will be handled after signing.
- Confirm cleanup expectations, subcontractor conduct, and the process for addressing any incorrect materials or work quality issues.
- Ensure a clear invoicing process with a working payment link and timely follow-up on balances due.