Square Oaks Home Improvement LLC

- Overall: The customer experiences with Square Oaks Home Improvements are mixed. Several customers praised professionalism, thorough installation, and high-quality workmanship, while others criticized pricing, communication, and post-installation issues.

- Positive themes:
- Thorough, detail-oriented installation and responsive, professional staff (examples mention James for the estimate, Pamela for design input, Nate for installation, Jen in the office).
- No-pressure sales approach reported by at least one reviewer.
- Windows and siding generally described as looking good and improving comfort/appearance.
- Timely completion and good follow-up in many projects.

- Price and sales concerns:
- Multiple reviews note Square Oaks was the most expensive option or quoted higher than competitors, sometimes by a large margin.
- Some reviewers felt marketing or TV ads misrepresented pricing or company capabilities, and questioned the value relative to other bids.

- Lead times and scheduling:
- Reports of long lead times between order and installation (example: order August 2024, installed February 2025).

- Installation issues and workmanship concerns:
- Water intrusion or leakage at bay windows and issues with the top aluminum cap, caulking, and drip edges.
- Trim gaps, misalignment, missing or inconsistent shims, and nail-hole filler issues on kitchen windows.
- Some installations required follow-up work, and one review cited continuing concerns about moisture/fogging and warranty handling.
- One incident described property damage (dining room flooring and siding) during installation, with later compensation.

- Warranty and post-install service:
- Several reviews mention difficulty obtaining timely responses from management (e.g., VP of sales) after issues were raised.
- Warranty promises described as complicated, with examples where only partial window replacements were performed and post-warranty service charges applied.
- Reports that the company sought additional documentation (photos) before approving replacements.

- Communication and responsiveness:
- Mixed experiences: some customers reported helpful, timely communication (office staff, project managers); others reported unreturned calls or delayed follow-up on issues.

- Neighborhood and logistics:
- Occasional complaints about work crews occupying driveways or blocking mailboxes, affecting neighbors.

- Practical takeaway for potential customers:
- Expect a high level of workmanship and professional interaction from several staffers, but be prepared for variable pricing compared with other bids.
- Confirm lead times and installation schedules in writing; ask for a detailed, written scope of work and a clear warranty explanation.
- Review past customer references and request to see completed projects similar to yours.
- Specifically discuss potential installation risks (e.g., water intrusion, trim gaps) and the plan for addressing any issues that arise post-installation.