Modern Roofing

- Overall pattern: A mix of largely positive experiences centered on strong communication and proactive insurance navigation, with a few significant negative accounts regarding sales tactics, pricing, and post-sale transparency.

- Positive notes frequently mentioned:
- Prompt project execution (often completed in a day) and meticulous attention to detail.
- Clear, ongoing communication from specific representatives (e.g., Isa, Marlon Waters, Robin, Matt, Vladimir) and responsive follow-up after install.
- Assistance with insurance claims, including explanations of the process, involvement of public adjusters when needed, and persistent advocacy.
- High-quality workmanship and careful protection of landscaping; thorough post-install cleanup.
- Perceived honesty and competitive pricing from the outset (some reviewers highlighted transparent or favorable pricing).

- Notable endorsements of individuals:
- Isa helped with material options and samples.
- Marlon Waters described as a strong advocate and project lead for claims and installation.
- Robin praised for persistence with insurers.
- Vladimir and Matt were also highlighted for claim handling and on-site support.

- Critical or negative feedback encountered:
- One lengthy review alleged misleading sales practices, promises of internal repairs not offered, and difficulties with contract terms that allegedly increased final costs; concerns about communication tapering after initial payment and missing warranty paperwork.
- A separate review claimed a poor roof installation (wrong shingles) and repeated leaks, with ongoing service issues reported.
- A reviewer described issues with a gutter subcontractor’s access and a perception of pressure to accept additional repairs and cost shifting into the roof contract.

- Practical takeaways for potential customers:
- Expect help navigating insurance claims and potential involvement of public adjusters; confirm who will handle communications and how.
- Clarify scope of work up front (roof, gutters, internal repairs) and obtain written warranties and terms; beware of any promises that aren’t in writing.
- Verify final costs and any potential addition of related repairs to the roof price; request a detailed, fixed scope and itemized quote.
- Confirm post-install follow-up commitments and who to contact for warranty or cleanup issues.

- Overall impression: The majority of reviews emphasize professional service, effective communication, and solid project outcomes, particularly around insurance coordination and rapid completion. A minority report concerns about sales tactics, contract terms, and post-sale transparency.