Rock Hill Roofing, LLC

- Overall, customer experiences are mixed. A number of reviews praise Rock Hill Roofing for professionalism, punctuality, quality work, thorough cleanup, fair pricing, and responsive service. Several customers specifically highlighted staff such as Steve, Jennelle, Heather, and Catherine as helpful and professional, with descriptions of the team being easy to work with and treating customers like family.

- Negative experiences appear in other reviews. Complaints include unprofessionalism, subcontracting work, inconsistent workmanship requiring rework, and a need for customers to inspect and verify work before crews leave. Several clients reported poor communication after placing deposits or signing contracts, with calls, emails, and texts often not returned and long delays between contract signing (e.g., July 2) and scheduling (e.g., October 14). Some reviewers alleged fraudulent behavior or deposits not being followed through with.

- Practical takeaways for potential customers:
- Obtain a written scope of work, timeline, and payment terms upfront.
- Expect and request clear communication plans and a designated point of contact.
- Confirm scheduling and follow up to avoid delays; verify how changes or delays will be handled.
- Request references and check them; ask about post-work cleanup and any warranties.
- Consider documenting conditions for acceptance of completed work and whether a final walk-through is required before payment.