Southern Restoration, Inc.

- Overall, customer experiences with Southern Restoration, Inc. are mixed, ranging from highly positive to problematic. Many reviewers praise responsiveness, professionalism, and thorough workmanship, while a few report poor communication and unresolved issues.

- Services mentioned: roofing, gutters, siding repair, and related construction work. Several reviews note detailed inspections, accurate assessments, and help with insurance claims.

- Positive patterns:
- Prompt scheduling and on-site punctuality.
- Clear, ongoing communication during the project.
- Thorough inspections and honest assessments (e.g., identifying issues not requiring roof repair).
- High-quality workmanship, neat cleanup, and timely project completion (often ahead of schedule).
- Helpful staff (e.g., Kyle, Alex, Orvis) and good customer service.
- Some reports of assistance with insurance settlements and documentation (including official reports).

- Negative patterns:
- At least one reviewer experienced incomplete work with no resolution or refund.
- Reports of poor communication from certain staff (notably Kyle) and a lack of timely responses in some cases.

- Practical considerations for potential customers:
- Expect variable communication; confirm a single point of contact and written communication for scope, timeline, and decisions.
- Obtain a detailed written scope of work, milestones, and completion date; request a formal written estimate.
- Ask about warranties on work and any guarantees or certificates (e.g., for insurance claims).
- If insurance involvement is anticipated, clarify how the company interacts with the insurer and whether they provide official reports.
- Check references and prior project types (roofing, siding, gutters) relevant to your needs and ensure expectations are aligned before work begins.