Custom Exteriors, Inc
π 2142 Rheem Dr ste e, Pleasanton, CA 94588, USA
π +1 888-957-7800
- Overall sentiment: Consistently positive, with customers praising professionalism, accuracy, and high-quality installation across siding and window projects.
- Services and results: Projects include full siding replacement, extensive window and sliding door replacements (including some new construction windows), and related finish work (e.g., stucco). In many cases, customers note a noticeable improvement in home appearance and function; several reviews mention long-term warranties on windows and labor.
- Project management and communication: Early consultations are described as helpful, with clear explanations of options and pricing. Customers generally report consistent communication, timely updates, and effective follow-up after installation. A few notes mention occasional confusion about whom to contact and payment timing.
- Scheduling, timeliness, and workmanship: Most projects are described as on time and on budget, with crews described as focused, efficient, and meticulous. Work sites are often noted as clean during and after installation, with strong attention to detail (e.g., mouldings and caulking).
- HOA coordination: Several reviews highlight successful coordination with homeowner associations, reducing typical headaches for complex exteriors projects.
- Warranties and aftercare: Several customers report warranty coverage and prompt service years after installation, with specific mention of responsive handling by service coordinators and technicians.
- notables in the team: Frequent mentions of sales reps and leaders such as Greyeagle, Robert Vigil, Jeff Kendall, Cesar (production manager), Benny (foreman), Diego (installer), and Chris Nieblas (service coordinator), who are credited with guidance, quality control, and follow-through.
- Practical considerations for potential customers: Positive experiences emphasize upfront education on options, transparent communication, and dependable post-install support. Some practical reminders include ensuring clear payment timelines and confirming the primary contact for questions to minimize confusion.
Common Materials
No specific siding materials are mentioned in the reviews; the feedback focuses on windows and exterior work (e.g., vinyl and fiberglass windows, and stucco).
Quality Rating
Excellent
Response Time
Generally prompt and responsive; reviewers note quick communication and timely scheduling.
Common Complaints
Billing/payment timing clarity and occasional scheduling/communication gaps (e.g., post-install inspections and identifying the correct contact).
Warranties Offered
Lifetime warranties on windows and labor; some references to 25-year coverage and manufacturer warranties.
Customer Service Rating
Excellent
Pricing Feedback
Pricing is competitive and offers good value; several reviews mention it being cheaper than other estimates or aligned with other quotes.
Maintenance Tips
No maintenance tips are mentioned in the reviews.