Residential & Commercial Roofing

Summary of customer experiences:

- Review 1 (tile replacement and roof leak): Customer paid for about 10 ceramic tiles; 18 months later a roof leak occurred. Attempts to contact Ramon (the proprietor) by phone were met with a request for a roof photo, but after a week and five calls to the office (Blanca), there was no follow-up. The roof continued to leak and the customer ultimately had to seek another roofer for ceramic tile work. Implied concerns about incomplete work and reliability; strong negative sentiment.

- Review 2 (emergency leak repair): Customer says they were promised work by Friday for an emergency roof leak repair, but the appointment was canceled and rescheduled two weeks later. They were charged emergency pricing but felt little effort was put into the emergency work. Strong negative verdict.

- Review 3 (roof and siding replacement): Positive experience: 20-year roof replaced and siding work completed. Reported as prompt, with cleanup, inspections, and new gutters. Customer did not need to oversee the work. Blanca handled administrative tasks clearly and fairly. High recommendation.

Overall takeaway: Experiences are mixed. Blanca is frequently noted for administrative communication, while Ramon’s responsiveness appears inconsistent. Some customers report timely, quality work and cleanups; others report poor communication, delays, and dissatisfaction with responsiveness and pricing. Potential customers may want to verify scheduling reliability, emergency pricing policies, and warranty/quality assurances before work begins.