Custom Exteriors, Inc
2142 Rheem Dr ste e, Pleasanton, CA 94588, USA
- Customers report Hayes Brothers Roofers LLC delivers clear, thorough communication, patient explanations of options and costs, and a professional, step-by-step approach to roofing projects with no high-pressure sales.
- They provide detailed, itemized estimates (including separate quotes for house vs. garage roofs and add-ons like gutters, soffits, fascia, and siding) and are responsive to questions, often bringing clients up onto the roof to review options.
- The company handles insurance coordination and storm damage effectively, assisting through assessments and approvals and arranging repairs or replacements as needed.
- Project work includes a wide range of roofing and exterior tasks: new roofs (shingle to metal), multi-pitch and complex roofs, attic ventilation improvements, skylight work, gutters and leaf guards, soffits and fascia, siding, and dormer work; they also identify and repair related issues (e.g., structural beams, damaged fascia, rotten boards).
- Work quality and reliability are repeatedly praised: on-time crews, thorough cleanup, protection of surroundings, and, in many cases, prompt responses and quick turnarounds (from a few days to about two weeks, depending on scope and weather).
- Materials and recommendations are viewed positively, with mentions of high-quality brands, impact-resistant shingles, and appropriate substitutions (e.g., blueprinted for climate in California) to suit the project.
- Customer outcomes include leak-free roofs, improved home appearance, and durable repairs; many reviewers express trust, satisfaction, and willingness to recommend the company or reuse them for future exterior projects.
- Overall sentiment across reviews is strongly favorable, highlighting honesty, professionalism, and attentive customer care from Joseph, Darrell, and the team.
Vinyl siding
Excellent
Typically within a few hours to same day; callbacks often within 30 minutes and rapid on-site assessment
Occasional underestimation of scope leading to longer repairs than expected; delays when more extensive damage is found, but no major ongoing issues reported
Not mentioned
Excellent
Generally fair and competitive pricing with transparent quotes; no pushy sales; good value for money
Consider adding leaf guards to gutters; ensure attic ventilation; schedule regular inspections after storms; verify flashing is inspected to prevent leaks
2142 Rheem Dr ste e, Pleasanton, CA 94588, USA
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350 Smalley Ave, Hayward, CA 94541, USA