Custom Exteriors, Inc
2142 Rheem Dr ste e, Pleasanton, CA 94588, USA
Overview: Collected experiences for Hayward Pro Painting (Hayward Pro) are predominantly positive, emphasizing high-quality workmanship, reliability, and good communication across deck, fence, and related exterior projects.
- Services cited: deck replacement with composite materials (Timbertech, Azek); deck refinishing and staining; fence staining; fence and gate construction; miscellaneous repairs (deck screws tightening, minor structural fixes); stucco repair; bathroom floor repair.
- Materials and methods: use of oil-based or semi-transparent stains; waterproofing work; stainless steel hardware for coastal/salt-air environments; attention to board placement, color matching, and thorough prep/finishing.
- Quality and outcomes: decks often described as sturdy, looks-like-new, and up to code; finishes praised for precision and attention to detail; crews described as clean, polite, and reliable; projects completed on schedule (e.g., four-day refinishing).
- Customer service: quick responses to quotes and questions; easy to work with; proactive about design solutions and problem fixing; strong emphasis on clear communication.
- Recommendations and repeat business: many customers highly recommend and express intent to hire again for future projects.
- Notable problem-solving: issues such as gaps near pillars, loose deck areas, and underlying structural concerns were addressed to improve stability and durability.
- Overall sentiment: the overall feedback is highly favorable, with no significant negative reports, and multiple customers stating they would use Hayward Pro again.
Not applicable – the reviews focus on decks, fences, painting and staining; no siding materials are mentioned. Mentions of composite decking (TimberTech, Azek) and wood types (redwood) are noted in context of decks.
Excellent
Typically quick to respond to inquiries and provide quotes; prompt communication and on-time appointments are repeatedly mentioned.
No significant complaints; reviews are highly positive. Any minor past issues (e.g., gaps left by previous installers) were addressed and resolved by the contractor.
No warranties or guarantees are mentioned in the reviews.
Excellent
Pricing is described as reasonable or good value for the high-quality work; several reviews note fair/competitive pricing.
Tips include using oil-based or semi-transparent stains (avoid acrylic-based) and proper prep before staining; regular maintenance and tightening of deck hardware to keep structures solid.
2142 Rheem Dr ste e, Pleasanton, CA 94588, USA
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