Southwest Exterior

The feedback for this siding repair business is mixed. Positive remarks emphasize high-quality workmanship and strong exterior expertise, with references to integrity and good customer service. Specific praise includes phrases like “They do great work,” “Very good customer service,” “Nice working people,” and “Great company… high integrity and trustworthy,” along with statements that the owners are excellent.

Negative experiences focus on communication and scheduling problems, delays, and incomplete work. Reported issues include missed appointments, long gaps between visits, unfulfilled promises to return, weather-related delays, and only partial completion (e.g., half the house plywooded). One customer noted ongoing difficulty reaching a supervisor (Emanuel Murrano) to finalize payment, and another complaint described gutters leaking after the project. A contractor reportedly replied that they only learned of the job that morning, highlighting coordination issues.

Practical takeaways for potential customers:
- Confirm a clear, written project timeline with defined milestones and contact points.
- Establish expected response times and a single point of contact to handle changes or delays.
- Ensure the full scope of work is completed and that protective measures (such as attic protection) are in place, with contingency plans for weather.
- Verify post-project items (e.g., gutter function) and any warranties or guarantees, and confirm payment procedures.
- Be aware that weather conditions may impact scheduling and progress, and plan accordingly.