Kimball Roofing & Siding | Commercial and residential Roofing

- Services described: Roofing (including tear-offs, re-roofs, vents, flashing), siding work, window installation, and gutters/drainage.

- Common issues reported:
- Window work: multiple claims of incorrect measurements, gaps filled with improvised materials, and statements that installation did not follow manufacturer recommendations; some accounts say homeowners were told to disassemble or redo parts of the home due to the mistakes.
- Roofing: several instances of over- or under-venting (adding vents where not needed, removing or altering attic vents), leaks after completion, and complaints that ridge caps or flashing were not installed correctly or to code; notes of nails and debris left around the site and underlayment damage.
- General workmanship: references to using non-standard or reused components, not following manufacturer specs, and jobs that stayed/leaked long after completion.

- Warranty and follow-up:
- Frequent reports of warranty disputes or being charged for repairs that were promised under warranty.
- Some customers felt promised fixes were not honored or timely, with later repairs not resolving the issue.

- Customer service and communication:
- Numerous mentions of rude or condescending behavior, poor communication, and difficulty scheduling or keeping appointments (including no-shows and delayed responses).
- Several accounts describe project managers or company representatives as unhelpful or dismissive when issues were raised.

- Notable positive experiences:
- A minority of reviews praise gutter work for being quick, well-done, and reasonably priced.
- A few accounts describe prompt, courteous, and professional service for roofing or siding in isolation, with satisfactory results and value.

- Overall impression:
- The feedback patterns suggest mixed experiences but a predominance of negative reports focused on workmanship, improper or unsafe installations, post-project leaks, and contentious warranty or service after completion. A smaller subset notes satisfactory experiences, particularly with gutters or specific crews. Potential customers may want thorough references, written scope and warranties, and confirmation of adherence to manufacturer specifications before proceeding.