Northern Exteriors

The experiences with Northern Exteriors are mixed. Several customers praise high-quality workmanship on decks, siding, and exterior remodels, noting professional crews, on-time start-to-finish, responsive project managers (notably Cam), clear bids, good cleanup, and willingness to address issues. Several reviews also highlight strong customer service, accessibility, and referrals when projects progressed smoothly.

However, multiple accounts report problematic communication and scheduling: quotes or projects were initiated but the company became unresponsive, or project timelines extended for months, sometimes with vague updates or changes in project managers. Deposit-related concerns appear in some cases (deposits cashed with unclear scheduling, difficulties obtaining refunds). There are also disputes over scope (claims of repair work vs. replacement), upselling practices, and attempts to influence insurance claims. A few reviewers indicate they would not hire the company again or prefer other siding providers due to these issues.

Practical takeaways for potential customers:
- Seek a clear, written scope (repair vs. replacement), timeline, and deposit terms upfront.
- Confirm the dedicated project manager and expected communication cadence.
- Be wary of delays and changes in scheduling; request concrete dates and contingency plans.
- If insurance assistance is involved, verify what the company will and will not do.
- Consider initial and follow-up communication quality as indicative of project progression, not just the final workmanship.