Northern Exteriors
π 583 W Billinis Rd #10, Salt Lake City, UT 84115, USA
π +1 801-598-9527
The experiences with Northern Exteriors are mixed. Several customers praise high-quality workmanship on decks, siding, and exterior remodels, noting professional crews, on-time start-to-finish, responsive project managers (notably Cam), clear bids, good cleanup, and willingness to address issues. Several reviews also highlight strong customer service, accessibility, and referrals when projects progressed smoothly.
However, multiple accounts report problematic communication and scheduling: quotes or projects were initiated but the company became unresponsive, or project timelines extended for months, sometimes with vague updates or changes in project managers. Deposit-related concerns appear in some cases (deposits cashed with unclear scheduling, difficulties obtaining refunds). There are also disputes over scope (claims of repair work vs. replacement), upselling practices, and attempts to influence insurance claims. A few reviewers indicate they would not hire the company again or prefer other siding providers due to these issues.
Practical takeaways for potential customers:
- Seek a clear, written scope (repair vs. replacement), timeline, and deposit terms upfront.
- Confirm the dedicated project manager and expected communication cadence.
- Be wary of delays and changes in scheduling; request concrete dates and contingency plans.
- If insurance assistance is involved, verify what the company will and will not do.
- Consider initial and follow-up communication quality as indicative of project progression, not just the final workmanship.
Common Materials
Hardie board (fiber cement siding)
Quality Rating
Excellent
Response Time
Very quick; often within hours to 24 hours
Common Complaints
Poor communication and scheduling delays; ghosting or unclear timelines; misleading sales about scope (repair vs replacement) and upselling; deposit handling/refunds; inconsistent follow-through
Warranties Offered
No warranties or guarantees are mentioned in the reviews
Customer Service Rating
Good
Pricing Feedback
Mixed: some reviews cite competitive pricing and good value; others complain of upselling, delays, and unclear or disputed deposits
Maintenance Tips
No maintenance tips are provided in the reviews