Roof Hounds, Roofing & Siding

- The experiences are mixed: several customers praise The Roof Hounds (formerly Roof Pups) for professionalism, clear communication, timely work, and high-quality results, especially on roofing and gutters, with thorough clean-up and good warranties.
- Positive process details frequently cited include detailed initial explanations, transparent materials and cost discussions, financing options, non-pushy estimates, virtual project updates with photos, and on-site crews that were respectful and thorough.
- Some customers reported strong value for money, with praise for timely completion, especially when the team went beyond expectations (e.g., extending work to carport/patio, and timely follow-up).
- A number of reviews highlight practical positives such as on-time performance, professional crews (e.g., Omar’s team), and final work that matched or exceeded expectations.
- There are several negative reports emphasizing delays and lack of communication: one customer waited well past a promised six-week window for window installation and felt phone calls/emails were ignored.
- There are serious complaints about financing practices, including promises of favorable terms that were not honored (higher monthly payments, higher interest, shorter terms), alleged pressure to sign, and claims of misinformation; at least one reviewer alleged a lien risk tied to a financing company.
- One full-file complaint described deceptive behavior and name changes (from Roofing Pup/ Roof Pups to Roof Hounds), with claims of coercive sales tactics and promises not kept, leading to a strong warning to stay away.
- Some reviewers emphasize caution and due diligence: verify final contract terms in writing, confirm financing details, and ensure timeline commitments are documented.
- Overall sentiment: many customers would recommend for reliable, high-quality roofing work, but several accounts warn of reliability and financing concerns that warrant careful vetting before engaging.