Renovation Systems, Inc.

- Projects and services: The company handles vinyl siding, roofing, windows, doors, gutters, soffit, downspouts, lighting, and related renovations. Several customers report high-quality results and improved curb appeal, including a house described as the "best looking house on the street."

- Key contacts: Jonathan (the manager) and Frank are repeatedly cited as primary points of contact. Positive notes highlight Jonathan’s professionalism, upfront explanations, and assistance with insurance claims; Frank is praised for thorough estimates, work quality, and follow-up.

- Scheduling and timelines: Some projects progressed smoothly with long working hours in winter and timely communication. However, others report significant delays and inconsistent updates after signing a contract, with timelines cited as one month initially but extending due to Covid-19 and weather-related issues. A recommendation to require a contract with a realistic completion timeframe is common.

- Insurance claims support: Multiple reviewers credit Jonathan (and colleagues) with facilitating insurance claims, often obtaining settlements or aiding in claim processes before work started. Several accounts emphasize thorough, helpful engagement with insurers.

- Quality and workmanship: Experiences vary by project:
- Positive: High-quality materials, solid results, and effective problem-solving for complex projects; examples include roof repairs, siding, and door/window installations completed to customers’ satisfaction.
- Negative: Notable issues with window installations (cracked frames, damaged components, frames needing rework) in at least one case; some framing damage and poorly installed components reported, leading to dissatisfaction and requests for remediation.

- Pricing and value: Some customers describe Renovation Systems as offering competitive or close-to-lowest quotes, with value enhanced by trust, transparency, and responsive service. Others feel that price should not trump accountability in scheduling and post-contract support.

- Customer sentiment and referrals: Several customers would hire again and strongly recommend the company, citing professionalism, honesty, and responsive service. A minority caution against the company due to post-contract communication gaps, delays, and inconsistent follow-through.

- Practical takeaways for potential customers:
- Sign a detailed contract that includes a realistic project timeline and milestones.
- Expect variable communication; confirm points of contact and frequency of updates.
- If insurance claims are involved, anticipate substantial coordination efforts and potential pre-contract discussions.
- For window-related work, clarify warranties and inspect installations carefully to avoid rework.