Mr. Roof Cleveland

- Overall, most customers describe Mr. Roof as knowledgeable and professional, with staff such as Josh, Michael Sharpe, Ernie, Eric, Chase (foreman), and Spencer receiving frequent praise for their expertise, patience, and non-pushy approach.

- Customers note thorough evaluations and tailored plans, with clear quotes and options (repair vs. replacement). Several mention free checks or initial consultations and quotes that align with their expectations or budget.

- The process is reported as proactive and well-communicated at multiple stages, with leadership from Chase and attention to detail from the crew. Specific positives include addressing dangerous conditions quickly, delivering watertight and code-compliant results, and ensuring a tidy jobsite (e.g., leaving no nails in the yard).

- Outcomes reported include improvements to roofs and gutters, and in many cases high satisfaction with the workmanship and overall experience. Several customers express confidence in their decision and would recommend the company to others.

- Practical strengths highlighted for potential customers: detailed explanations, readiness to answer questions, clear project timelines, and professional, courteous service from multiple team members.

- A minority of feedback notes potential drawbacks to verify before hiring: one reviewer criticized overpromising and lack of ongoing updates from a site manager, unanticipated construction start notices, damaged gutters, yard mess, and an unfinished project timeline. This indicates that contract clarity and communication planning are important to confirm prior to work.

- Overall, customers commonly report positive experiences with expertise, professionalism, and quality outcomes, while a small number emphasize the importance of explicit project management and communication expectations.