James Russell Roofing & Restorations, LLC.

Overall, feedback portrays James Russell Roofing & Restorations as a generally dependable roofing contractor with strong communication, timely service, and solid workmanship. Practical patterns across reviews include:

- Timeliness and responsiveness: estimates often provided within a day; repairs or replacements completed within a week; quick responses after storm damage.
- Clear communication and updates: customers frequently note courteous, transparent communication and progress updates, sometimes including photos.
- Range of services and problem-solving: repairs, full roof replacements, skylight work, attic ventilation, and related tasks; some cases include handling unusual needs or sourcing materials (e.g., matching discontinued shingles or extra packs).
- Quality and value: many reviewers describe high-quality work at fair or competitive prices; several mention thorough cleaning and careful attention to the property.
- Reliability and follow-through: repeated positive experiences over time, with customers willing to recommend and to reuse the company for future needs.
- Customer service and professionalism: employees described as friendly, knowledgeable, and professional; good follow-up and responsiveness.
- Notable caveats: a minority report negative experience related to sunroom work and material choices, alleging leaks and warranty disputes; this contrasts with mostly positive feedback and highlights the importance of verifying scope, material compatibility, and warranty terms for sunroom-related projects.

In summary, most customers view the company as reliable and communicative with a focus on quality and value, while a small number highlight potential risks for specialized sunroom projects.