HomeFocus Roofing

- Overall, experiences are mixed. One customer reported a negative experience with gutter installation and billing, while others praised the company for quality work and service.

- Negative account details:
- Gutter installation occurred in summer 2024 on the backside; initial result seemed fine.
- Within a year, part of the gutters failed and the company fixed it, replacing rotted wood, but the repaired gutters reportedly looked worse.
- A $300 invoice was issued and contested; after disputes, the co-owner (Chris) threatened to file a foreclosure suit, and the customer decided not to pursue further.
- The customer later learned from a new gutter contractor that Home Focus gutters were installed incorrectly and stated they would not hire them again.

- Positive accounts from other customers:
- Several reports of excellent work, high quality, and strong results.
- Descriptions of responsiveness, friendliness, professionalism, and timeliness.
- Attention to detail, thorough cleanup, and even photo documentation of work.
- Repeated positive mentions: customers would hire again and highly recommend them.

- Practical takeaways for potential customers:
- Be aware of potential installation quality concerns and verify workmanship details.
- Clarify scope of work and obtain a clear, itemized invoice; understand warranties and fix commitments.
- Consider requesting prior project references or third-party verification of installation quality; ask for photos or documentation of completed work.