James Russell Roofing & Restorations, LLC.
6584 Poplar Ave Floor 2, Memphis, TN 38138, USA
- The feedback references ContractingPro as a multi-service contractor handling siding installation/remodels, bathrooms, doors, dormers, and roofs, with several customers expressing overall satisfaction.
- Several employees are singled out for good service and communication (examples include Tish, Jonathan, Robert, Carter, Eli, JJ, Noah, Scott, John, Doc, Nolan, Lowell, and Jeremy). Customers note updates via visits, calls, texts, and emails, and frequent project progress information.
- Positive outcomes highlighted include satisfied shower installations with a lifetime warranty, successful vinyl/cement board siding projects, tub-to-shower conversions, attic dormer work, and door replacements, often accompanied by strong customer praise.
- Several reviews emphasize value and pricing, with comparisons showing CP sometimes offering competitive or significantly lower quotes than competitors, along with high-quality proposals and workmanship.
- Notable positive anecdotes include quick turnarounds on certain jobs, thorough guidance throughout the process, and staff who are described as proactive and customer-focused (e.g., “walk with you through every step” and “exceeded expectations”).
- A few reports mention exceptional customer service moments, such as a late-arriving estimator who assisted a neighbor’s issue and also repaired a fence, illustrating a high level of care beyond the contracted work.
- Some negative experiences are noted, primarily tied to a gutter installation, including no protective equipment on ladders leading to damage on newly painted siding, paint mismatches after attempts to fix, and misunderstandings about the scope of work. A lack of a single point of contact in that project was also mentioned, contributing to coordination frustration.
- On that negative project, the overall impression was that workmanship and communication did not meet expectations, though other reviews indicate CP sometimes addresses concerns and strives to make things right.
- Handling of insurance claims is mentioned positively in at least one case, with CP coordinating communications and completing work on time.
- Timelines vary: some projects wrap in a few days (e.g., 3–5 days, or even 1.5 hours for a back-door swap), while others are longer due to weather (e.g., a vinyl siding job extending to 5.5 days).
- Overall, many customers would recommend ContractingPro and express willingness to hire again, while a minority note room for improvement in project management and quality control on specific jobs.
Vinyl siding and cement board siding
Excellent
Within a week
Inconsistent scope/ownership and communication issues; workmanship problems (sloppy installation) and damage due to inadequate protective measures
Lifetime warranty
Excellent
Very favorable; pricing is competitive and customers feel they get good value, with mentions of being cheaper than competitors and worth the money
No maintenance tips mentioned
6584 Poplar Ave Floor 2, Memphis, TN 38138, USA
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