Highland Contractors

- Overall, reviews show a mix of highly positive and some negative experiences with Highland Contractors. Many customers praise workmanship on roofing, siding, gutters, and windows, along with professional crews, thorough cleanup, and responsive supervision.

- Common project types cited: roof tear-offs and replacements (including complex roofs with peaks and steep slopes), siding installations or replacements (including board-and-batten updates), gutters, window replacements, and occasional interior-oriented notes; one reviewer suggested the firm is primarily exterior-focused.

- Timeliness and site management: several jobs were completed quickly (often within a day or two, even 24 hours in cold weather) and with good on-site coordination. Other reviews report delays (such as a week-long gap in the middle of a project) or scheduling tensions due to weather or supply issues; several accounts highlight proactive communication from site managers or supervisors.

- Communication and customer service: many customers report clear, ongoing communication and good customer service, sometimes with a dedicated supervisor (e.g., Rich, Mike Follan) or a sales representative (e.g., Denver). However, some reviews describe inconsistent communication, especially around scheduling, project updates, and post-project follow-up or owner outreach.

- Pricing and quotes: experiences range from finding pricing competitive and fair to concerns about being quoted higher than competitors or facing unexpected charges (e.g., dumpster fees); one review describes a negative sales experience tied to pricing disputes.

- Quality and outcomes: multiple reviews say results look great and meet or exceed expectations, with mentions of meticulous workmanship (e.g., siding changes, window installs, flat-roof expertise) and thorough post-work cleanup. A few reviews allege corners were cut or leaks developed after work, requiring follow-up repairs.

- Warranty and aftercare: some reviews highlight strong warranties and responsiveness after installation, while others report ongoing issues or delays in addressing leaks or repairs.

- Notable staff and logistics: several accounts reference the impact of specific team members (sales reps like Denver; site managers like Rich; crew members such as Sean, Jarred, Dylan; and specialists like Vinny and Michael Pringle) on the project experience, for better or worse.

- Potential customers should verify scope (exterior work vs. interior needs), request detailed written estimates, confirm a clear timeline and cadence for updates, and ask for references or prior project photos. Also consider discussing warranty terms and any potential follow-up work to address leaks or repairs.