Summit Exteriors - Roofing Rochester NY

Summit Exteriors’ projects, based on these reviews, show a mix of high-quality roofing work and significant ongoing issues. Practically, customers report:

- Work performed: roofing and exterior services completed with some praise for craftsmanship and the crew, but with extensive cleanup and follow-up concerns.
- Cleanup and damages: initial cleanup often incomplete (thousands of nails left, screens ripped, debris); some cleanup completed months later after requests. Reported damages include ice shield fallout damaging pool electrical equipment and a fence, driveway dents, and a damaged flower bed; several promises to repair or compensate were made but varied in follow-through.
- Timelines and project management: multiple project managers were named; communications and responsiveness fluctuated. A new project manager in June improved responsiveness for some customers, but several reviews still note delays and inconsistent contact.
- Communications: overall frequent communication problems, including unanswered emails and calls, especially after payments or insurance steps; some individuals (Kean­an, Jonathon, Thomas, Jordan, Andrew, Alex) were repeatedly highlighted as responsive or skilled, while the front office and sales teams were criticized for poor communication.
- Warranty and contracts: a discrepancy is noted between contract language (reported as a 50-year materials and 25-year craftsmanship warranty) and a customer’s finding that the actual warranty is 40 years and not transferable.
- Insurance and complaints handling: some customers credit Summit with advocating for insurance-based replacement and assisting with claims, potentially saving money; others report being ghosted after insurance checks or not receiving promised scope (e.g., skylights, siding, or windows).
- Overall sentiment: experiences range from highly positive regarding roof quality and certain staff to repeatedly negative regarding cleanup, ongoing touch-ups, communications, and warranty details. Some customers emphasized that individual crew members were excellent, while systemic issues with responsiveness persisted.

Potential customers should seek clear, written scopes and timelines, confirm warranty terms in writing, designate a reliable point of contact, and verify post-completion cleanup commitments and any promised repairs before signing.