Elite Roofing Solutions

- Key contact and approach: Jake Puckett is frequently mentioned as the primary point of contact, praised for prompt responses, clear explanations, and thorough, patient assistance with questions. Several reviews note he provided detailed, written estimates and helped navigate insurance.

- Estimates and options: Elite Roofing Solutions offers written estimates with detailed breakdowns and at least two package options. Customers highlighted that they received multiple details, color samples, and even references (addresses to view shingle colors) to aid decision-making. They also emphasized the most comprehensive warranty among options.

- Scheduling and speed: Assessments often occurred quickly (sometimes the day after contact), with work scheduled to begin within days. Several projects were completed in one day, and others took roughly a day or so, depending on scope.

- Work quality and site practices: Reviews describe thorough preparation (protecting landscaping, windows, and features; laying tarps; boards around lower windows). Crews typically arrived on time, worked efficiently, and prioritized safety and organization, including coordinated debris removal, gutter cleaning, and magnet inspection for nails. Attic checks and post-work inspections were commonly performed to ensure proper reattachment of vents and overall finish.

- Communication during and after work: Ongoing updates during weather delays and throughout the project were frequently noted. Customers appreciated proactive communication about material delivery, schedule, and progress.

- Insurance and claims assistance: Several reviews mention help coordinating with insurance, including guidance with claims and scheduling after approvals.

- Outcomes and satisfaction: Across experiences, customers reported positive results—improved appearance of roofs, no subsequent leaks after rain, and high overall satisfaction. Many expressed willingness to recommend Elite Roofing Solutions and praised Jake and the crew for quality work and customer service.

- Notable details and scenarios: Some reviews reference storm-related work (including tarping after leaks and hail damage), gutter leak investigations, and instances where missing shingles were replaced or small repairs completed promptly. There are multiple endorsements of the team’s professionalism, helpfulness, and reliability.