Don Sharp Home Improvements

Don Sharp Home Improvements operates in the Millington area and handles a range of home improvement projects, including roofing, gutter installation, window replacement, attic remodeling, and drywall work. The company commonly initiates projects by replying to online inquiries, provides license and insurance documentation via email, and assigns a project manager (often Dustin) to coordinate estimates, scheduling, and progress. Customers report generally prompt estimates, attentive communication throughout the process, and thorough cleanup after work. Several reviews praise workmanship as high quality, professionalism, fair pricing, and the ability to accommodate tight timelines or funding processes, with some projects completed to the customer’s satisfaction and even prompting repeat business or referrals.

However, experiences are mixed. A subset of customers describe inconsistent or delayed communication from project managers, with at least one report of feeling ghosted after depositing and another noting prolonged timelines beyond initial estimates. Some reviews mention that certain work appeared DIY-like or required rework, and a few customers caution about relying on specific managers (e.g., one account cites unprofessional behavior from a manager named Romeo). There are also accounts of delays impacting other scheduled work (e.g., interior renovations) when updates were not timely.

Practical considerations for potential customers:
- Inquire about which project manager will be assigned and request clear timelines and milestones in writing.
- Expect to receive the company’s license and insurance documentation; verify these if needed.
- Discuss financing or loan timing upfront, as financing can influence scheduling and decisions.
- Seek written scope of work, materials to be used, and completion estimates; ask about warranties and post-completion support.
- Be prepared for variations in communication depending on the PM and the project size; ask for a point of contact for daily/weekly updates.
- For smaller projects, clarify expectations about responsiveness and updates to avoid potential gaps in communication.