American Custom Exteriors

- Overall impression: Customer experiences with American Custom Exteriors (ACE) are mixed but tend to skew positive regarding workmanship and professionalism; a few reports mention significant pricing disputes and post-installation issues.

- Services and workmanship: ACE is described as capable across multiple offerings (siding, roofing, windows, porches, renovations). Many reviews praise high-quality finishes, solid construction, and attention to detail, including porch builds, roof installations, and bay window work.

- Team and communication: Several reviewers single out specific staff (e.g., Kevin, Angel, Steve G., Sage, Brian, Marc, Larry, Trevor) for professionalism, responsiveness, and clear communication. Daily project updates and thorough explanations of changes are commonly noted.

- Project management and timelines: Some jobs proceeded quickly (e.g., a roof completed in a day and a half; projects completed with efficient cleanup), while others experienced scheduling changes and delays (e.g., start dates shifted, longer waits for complex work, and change orders affecting timing and cost).

- Pricing and estimates: Most reviews indicate pricing that is in line with competing estimates, with some highlighting affordability relative to other bids. However, a few customers report price increases, scope changes, or disputes over final charges and project scope, including one case involving a billed discrepancy and unresolved communication.

- Post-installation service and warranty: Several customers note prompt follow-up after storms or winter weather and a willingness to return to address issues. Instances of warranty-like service and quick response are highlighted positively in multiple reviews.

- Post-installation issues and concerns: A minority of reviews describe ongoing maintenance concerns, such as siding or flashing problems (including pieces falling and gaps in flashing) and at least one report of rusting aluminum flashing. There is also at least one strongly negative account alleging shoddy workmanship and a dispute over charges and responsiveness.

- Overall takeaway for potential customers: ACE appears capable of delivering quality siding-related projects with professional crews and strong communication when things go smoothly. Prospective clients should ensure a detailed written scope, cost estimate, and schedule, confirm warranties and post-installation support, and be aware of potential timing changes or pricing adjustments. As with any contractor, review multiple references and clarify how post-project issues will be handled.