B&B Siding and Roofing
π 33 Lott Ln, Staten Island, NY 10314, USA
π +1 718-757-2904
Overall, customer experiences with B&B Siding and Roofing are mixed but with a strong emphasis on professionalism and workmanship in many projects, alongside several concerns about communication and scope.
What customers commonly reported positively
- Professionalism, courteous service, and thorough guidance from sales consultants (notably Jason) and project staff.
- Clear color selection process: representatives showed samples, provided photos, and helped align choices with the house.
- Timely scheduling and completion: crews often started on time and finished as planned; supervisors conducted post-work walk-throughs to ensure satisfaction.
- High-quality workmanship and impressive results: many customers described the finished siding or roof as beautiful and well-executed.
- Responsive, organized operations: on-site crews were described as efficient; supplies delivered ahead of time; dumpsters arranged promptly; good coordination among multiple crews.
- Transparent demonstrations of work (e.g., camera/drone inspections) and willingness to explain issues and remediation.
- Positive experiences extended to interactions with multiple staff (Jason, Laurie, Steve/Steven, Louis, Hector, Chris) and notable responsiveness to concerns, including work for elderly family members.
Notable concerns and potential pitfalls to watch for
- Inconsistent communication and project scope: some customers encountered miscommunications that led to delays, confusion about whether repairs or full replacements were needed, or unclear inclusion of items like insulation.
- Pricing and quotes: a few customers reported disputes or dissatisfaction with quotes, additional charges, or not receiving expected inclusions, especially when comparing to other contractors.
- Material and warranty issues: at least one review raised concerns about using the correct roofing materials in relation to manufacturer warranty requirements (GAF), and others noted potential inconsistencies with material handling.
- Integrity and branding confusion: a minority of reviews allege misrepresentation due to name similarity with another company, and some customers felt misled by sales practices or inconsistent on-site leadership.
- Specific on-site issues: incidents described included nails anchored into nothing, removal of insulation without disclosure, and delays due to equipment miscommunication or unnecessary equipment being on site.
Context from an update
- A customer clarified that the actual source of a leak was an upstairs tenantβs improperly installed window AC unit, exonerating the company from fault in that case and framing their remediation as a response to a problem they were not responsible for.
Practical takeaways for potential customers
- Clarify scope in writing before work begins (siding, roofing, insulation, gutters, stone work, etc.) and confirm what is included in the price.
- Ask for a project timeline with start and completion dates, and request a supervisor or point-of-contact for ongoing updates.
- Request visual progress updates (e.g., photos or walkthroughs) and, if relevant, demonstrations of diagnostics (drone or camera footage) used to identify issues.
- Verify material specifications to ensure compatibility with manufacturer warranties (especially for roofing).
- Confirm coordination when multiple crews are involved and understand how changes to scope will affect price and schedule.
- Be aware of potential confusion with similarly named companies and confirm you are engaging the correct entity.
Common Materials
cedar shake
Quality Rating
Excellent
Response Time
within days
Common Complaints
Miscommunication causing delays; pricing disputes or nickel-and-diming; removal of insulation that had already been paid for; occasional workmanship concerns such as nails anchored into nothing; accusations of misrepresentation related to company name.
Warranties Offered
No warranties mentioned
Customer Service Rating
Excellent
Pricing Feedback
Generally good value for money with affordable pricing and positive notes about staying within budget; some reviewers reported upselling or inflated quotes in other interactions.
Maintenance Tips
No maintenance tips mentioned