B&B Siding and Roofing

Overall, customer experiences with B&B Siding and Roofing are mixed but with a strong emphasis on professionalism and workmanship in many projects, alongside several concerns about communication and scope.

What customers commonly reported positively
- Professionalism, courteous service, and thorough guidance from sales consultants (notably Jason) and project staff.
- Clear color selection process: representatives showed samples, provided photos, and helped align choices with the house.
- Timely scheduling and completion: crews often started on time and finished as planned; supervisors conducted post-work walk-throughs to ensure satisfaction.
- High-quality workmanship and impressive results: many customers described the finished siding or roof as beautiful and well-executed.
- Responsive, organized operations: on-site crews were described as efficient; supplies delivered ahead of time; dumpsters arranged promptly; good coordination among multiple crews.
- Transparent demonstrations of work (e.g., camera/drone inspections) and willingness to explain issues and remediation.
- Positive experiences extended to interactions with multiple staff (Jason, Laurie, Steve/Steven, Louis, Hector, Chris) and notable responsiveness to concerns, including work for elderly family members.

Notable concerns and potential pitfalls to watch for
- Inconsistent communication and project scope: some customers encountered miscommunications that led to delays, confusion about whether repairs or full replacements were needed, or unclear inclusion of items like insulation.
- Pricing and quotes: a few customers reported disputes or dissatisfaction with quotes, additional charges, or not receiving expected inclusions, especially when comparing to other contractors.
- Material and warranty issues: at least one review raised concerns about using the correct roofing materials in relation to manufacturer warranty requirements (GAF), and others noted potential inconsistencies with material handling.
- Integrity and branding confusion: a minority of reviews allege misrepresentation due to name similarity with another company, and some customers felt misled by sales practices or inconsistent on-site leadership.
- Specific on-site issues: incidents described included nails anchored into nothing, removal of insulation without disclosure, and delays due to equipment miscommunication or unnecessary equipment being on site.

Context from an update
- A customer clarified that the actual source of a leak was an upstairs tenant’s improperly installed window AC unit, exonerating the company from fault in that case and framing their remediation as a response to a problem they were not responsible for.

Practical takeaways for potential customers
- Clarify scope in writing before work begins (siding, roofing, insulation, gutters, stone work, etc.) and confirm what is included in the price.
- Ask for a project timeline with start and completion dates, and request a supervisor or point-of-contact for ongoing updates.
- Request visual progress updates (e.g., photos or walkthroughs) and, if relevant, demonstrations of diagnostics (drone or camera footage) used to identify issues.
- Verify material specifications to ensure compatibility with manufacturer warranties (especially for roofing).
- Confirm coordination when multiple crews are involved and understand how changes to scope will affect price and schedule.
- Be aware of potential confusion with similarly named companies and confirm you are engaging the correct entity.