Summary of customer experiences with Richard's Mobile Home Service:
- Overall impression: Mixed, but generally favorable regarding workmanship, professionalism, and pricing. A number of customers report high satisfaction with results and thorough, careful work; others note inconsistent communication.
- Communication and responsiveness: Several customers praise prompt responses from Richard and his crew, as well as helpful, courteous interactions. A recurring concern is difficulty reaching the company at times, with some voicemails not returned or delays in callbacks.
- Quality of work: Consistently highlighted as strong. Positive examples include:
- Back door installation completed by Jaime and Ed, described as prompt, meticulous, and outstanding.
- Roof work and vent sealing completed promptly and effectively, with accounts of βexcellent/very goodβ outcomes.
- Subfloor, wall repairs, painting, and molding replacement done with care; projects that made a home look βlike new.β
- Releveling mobile homes and ensuring windows/doors/locks function properly.
- Timeliness and reliability: Many reviews mention timely completion and on-site efficiency (e.g., jobs completed in a couple of days; work performed on schedule and with daily cleanup). One review notes responsiveness to emergencies (Sunday contact, Wednesday completion).
- Pricing and value: Described as reasonable or great value relative to the work performed.
- Professionalism and knowledge: Repeated praise for courteous, honest, and knowledgeable service, with emphasis on specialization in mobile homes and being licensed to work on them. Cleanups after daily work are commonly noted.
- Aftercare and repeat business: Several customers express willingness to hire again for future projects and indicate trust in ongoing repairs and maintenance.
- Notable negatives: A minority report communication gaps (unacknowledged messages or unreturned calls) and perceive some instances as unprofessional.
Practical takeaways for potential customers:
- Richard's Mobile Home Service appears capable of a wide range of mobile-home repairs (roof work, vent sealing, releveling, door/window/molding work, and related repairs) with generally strong workmanship and reasonable pricing.
- If communication reliability is critical, confirm preferred contact method and expected response times upfront, as there are mixed reports on callback consistency.
- For complex projects, consider requesting a clear timeline and written scope, and verify who will perform the work (names like Jaime and Ed are mentioned in at least one positive installation).