Henderson Roofing Services

- Overall, the reviews are mixed. Some customers report fast, smooth experiences from inspection to completion, while others encounter communication and scheduling problems.
- Phone and communication: several accounts describe difficulties reaching the office (calls disconnecting, robot-like phone prompts, or unreturned messages). A few praise friendly phone staff, but inconsistencies are common.
- Branding and naming confusion: multiple reviews warn that the business may be listed or referred to under similar names (Bacchus Roofing vs Baccus/Bacchus), which can cause confusion when seeking reviews or scheduling.
- In-person service: many customers praise punctuality, clear explanations of needed work, and on-site crews that performed thorough repairs, sometimes completing work in a day or a day-and-a-half. Some reviewers appreciated having photos taken at each step and detailed follow-up.
- Quality and results: several reports highlight successful fixes (leaks resolved, tiles repaired, debris cleaned, and pest-related issues addressed). A few reviews specifically cite fair pricing and good value compared with other contractors.
- Negative experiences: some describe rude or aggressive behavior by an employee, unannounced visits that startled tenants, and delays with scheduling. A few felt the company did not fit their requested timeframe or needs.
- Warranty and follow-up: in at least one case, the company stood by its warranty and returned to address issues after initial work, suggesting some reliability in post-service support.
- Practical takeaways for potential customers:
- Verify the exact company name to avoid confusion with similarly named firms.
- Seek written estimates and a clear scope of work; request on-site photos or documentation of findings.
- Confirm scheduling expectations, gate codes/access needs, and any potential delays upfront.
- Ask about warranty coverage and what post-service follow-up is included.
- Prepare for possible variability in communication and scheduling, and consider following up in writing to confirm agreed timelines.