- Overall, experiences are mixed but frequently positive, with many customers praising workmanship, professionalism, and home-transforming results, while a subset report communication or process issues.
- Services cited include siding installation/repair, fencing, decks, gates, gutters and trim, windows and doors, painting, stamped concrete patios, roof replacement, and general exterior remodeling.
- Project management and communication: Several reviews highlight strong project managers (e.g., Russ, Lane) who provided guidance, coordinated with insurance, and checked in during and after projects. Some customers appreciated prompt responses and clear pricing; others encountered delays in quotes or follow-up communication.
- Pricing and quotes: Some customers note fair or competitive pricing (e.g., door quote βhalf of the competitionβ). However, others experienced missed or delayed quotes after measurements, leading to disappointment or loss of interest.
- Timelines and completion: Projects described as completed quickly (including a one-day roof replacement) or completed as planned. In some cases, timings were impacted by quote delays or scheduling issues.
- Quality and results: Positive remarks focus on high-quality craftsmanship, durable installations, and noticeable improvements to curb appeal (e.g., new siding, windows, gutters, and a stamped concrete patio). There are also strong endorsements of specific crews and the work they produced.
- Cleanup and site conditions: Several reviews praise thorough cleanup, while at least one report cites inadequate cleanup and debris (nails) remaining after a roof replacement.
- Negative experiences and caveats: A few reviews describe problematic interactions with staff, unfulfilled commitments (no quote delivered), or dissatisfaction with the handling of a problem (e.g., perceived miscommunication or disrespect). Some reviewers expressed concern about workmanship or outcomes in specific projects (e.g., roofing-related issues, attic heat, flashing concerns).
- Geographic notes: Reviews reference work in different locations, including Virginia Beach, VA, indicating regional service across multiple markets.
Practical takeaway for potential customers:
- Expect a range of experiences; success often hinges on clear communication, timely quotes, and a proactive project manager.
- Confirm written scope, timeline, and pricing upfront; request a dedicated point of contact for updates.
- Discuss cleanup expectations (nails/debris) and warranty/aftercare for roofing and exterior work.
- Check references for similar projects (fencing, siding, roofing, patios) to gauge consistency across crews and regions.