Overall, experiences with Treasure Valley Exteriors are mixed. Several customers describe professional staff, punctual crews, and high-quality results on roofing and window projects, with positive mentions of specific team members and strong communication at times. However, multiple reviews report significant post-installation issues, inconsistent communication, and dissatisfaction with pricing and project management, particularly for doors, siding, and windows.
Windows and related work
- Positive: Cherie provided clear explanations, local supplier with a craftsmanship guarantee, on-time installers, neat work, and good results; several customers say the windows look great.
- Negative: Some windows were defective or difficult to operate, with months-long warranty and manufacturing-issue follow-ups, poor tracking of notes across staff, lack of warranty paperwork, and unclear resolution timelines. One reviewer warned about paying upfront and later facing unresolved issues.
Doors
- Positive: Some customers report solid installations and helpful reps.
- Negative: Reviews highlight high cost (over 17β20k), multiple installation issues (crooked doors, misorientation, doors that wonβt latch, daylight gaps), caulking problems that turn yellow, discarded materials (quarter rounds), and incomplete final finishes. Resolution often required delays and discounts, but concerns persist about lasting quality.
Roofing
- Positive: Several customers cite accurate timelines (about 12 hours), on-time crews, efficient work, thorough cleanup, and additional perks (removing an unused satellite dish, repainting vents). Anthony is repeatedly recommended for coordinating permits and scheduling.
- Negative: Occasional notes of communication gaps during cleanup or scheduling, but these are less common than the positives.
Siding and painting
- Negative: At least one substantial review describes contract deviations (paint grade lower than contracted), lack of inspections, perceived misleading practices, and aggressive billing. Foreman oversight and site cleanliness are criticized, along with incomplete final walkthroughs and late fees.
Customer service and reliability
- Positive: Several customers praise responsive, helpful staff (Cherie, Anthony, Josh) and a generally good customer experience when projects go smoothly.
- Negative: Others report inconsistent notes and follow-through, poor project oversight, lack of documentation, and varying experiences with warranty and post-install support.
Practical takeaways for potential customers
- Clarify contract specifics, including brands, materials, and warranties; request written warranty documentation and proof of manufacturer commitments.
- Confirm permit handling and planned inspections for roofing, siding, and windows, and insist on a final walk-through to address any deficiencies.
- Document all communications, agreements, and changes; keep receipts and note any promised follow-through timelines.
- Be explicit about installation expectations (orientation, sizing, caulking materials, and disposal of old components) and inspect installations promptly for defects.
- Be prepared for variability in experiences across projects and consider soliciting detailed, itemized quotes to compare scope and pricing.