HBSI

- Scope of work: Siding replacement and repairs for single-family homes, condo complexes, and office buildings; some projects also included exterior painting and coordination with roofing work.
- Responsiveness and communication: Generally quick responses and personable staff; detailed explanations of processes; daily updates during installs; clear questions and answers; some scheduling delays when jobs were smaller or waiting for openings.
- Craftsmanship and results: Several cases of excellent attention to detail and substantial improvement (house looking brand new, office looks great); a few instances noted of wavy siding and at least one report of poorer craftsmanship on a partial re-siding job.
- Timeliness and sequencing: Crews on time for many projects; multi-week durations for larger jobs; some wait times due to job size or schedule; noisy work environment noted during some projects.
- Team and personnel: Repeated positive mentions of Kent, Cheri, Sam, Kenny, and Adam Rogers (noting help with insurance and cost coordination); staff described as knowledgeable, professional, and customer-focused.
- Insurance and pricing: Strong emphasis on working with insurance to maximize benefits and reduce costs; cost estimates generally honored; multiple accounts of securing favorable terms or savings.
- Customer outcomes and satisfaction: Broadly positive experiences, with many customers recommending the company to friends and family; instances of positive impacts on curb appeal and perceived home value; condo owners and office clients reported high satisfaction.
- Potential drawbacks or concerns: One customer reported ongoing issues with flashing after a roof replacement managed by a company contact, resulting in water intrusion concerns; a few notes about weather-related disruptions or post-install cleanup needs.