Window World of Peoria

- Overall sentiment: Experiences are largely positive regarding installation quality, efficiency, and customer service, with a few significant exceptions related to delays, fit issues, and communication gaps.
- Positive outcomes noted:
- High-quality, energy-efficient windows with noticeable temperature improvements shortly after installation.
- Professional, courteous crews who kept jobsites tidy, handled non-square openings, and completed installations efficiently and on schedule.
- Strong customer service reputation, with mentions of friendly staff (e.g., Anna), fair pricing, and even charitable donations (Habitat for Humanity).
- Customers planning future purchases and recommending the company based on overall workmanship and service.
- Notable negatives and risk factors:
- Long lead times and installation delays (examples include estimates of 8–12 weeks but actual timelines extending to 23 weeks).
- Fit and manufacturing issues (screens not fitting, large picture window not manufactured correctly, frames breaking or needing replacement).
- Post-install issues and communication gaps (damaged work, multiple measurement attempts, and lack of follow-up or status updates for extended periods).
- At least one customer expressed strong dissatisfaction and would not recommend the company due to ongoing problems and unresolved issues.
- A comment about online shopping processes suggests a preference for in-person/structured information collection.
- Practical takeaways for potential customers:
- Expect potential delays; confirm explicit lead times and a written schedule, and request updates on progress.
- Verify measurements and window size compatibility; ask about potential reworks or replacement parts if sizing issues arise.
- Inquire about warranties, post-install service, and a clear point of contact for follow-up or problems.
- Inspect components (windows and screens) at delivery/installation and document any damage or misfits immediately.
- Consider asking about the company’s process for handling errors or damages to avoid extended communication gaps.