Wells Brothers Roofers

Customer experiences with Wells Brothers Roofers in Hickory, NC are consistently positive across roofing, siding, and gutter projects. Common themes include prompt response, clear communication, fair pricing, skilled workmanship, thorough cleanup, and effective coordination with insurance. The following practical details recur across reviews:

- Rapid response to emergencies and damage calls (e.g., arrival within hours, fast debris removal after storms or tree damage).
- Availability of materials in stock and ability to start projects quickly; minimal wait times for start.
- Clear, detailed estimates with itemized materials and steps; pricing described as fair or best among competitors.
- Strong project management from Brett (often the project manager) and Ian (often estimator/overseer), including regular updates and help with insurance coordination.
- Assistance with color selection and shingle options; multiple sample views to aid decision-making.
- Work scope frequently includes roofing (flat, sloped, metal), gutters and downspouts, soffits, siding, and occasional rot repair; crews sometimes specialized (two crews for roof vs. siding/gutters).
- High workmanship quality and attention to detail; projects completed efficiently, sometimes in a single day or within a few days, with thorough cleanup.
- Honest assessments about repairs vs. replacements; willingness to fix underlying issues (e.g., rotten wood, vent problems) found during work.
- Positive influence on property appearance; neighbors noting speed, neatness, and finished look; some reviews mention increased home value appeal.
- Insurance-friendly service; coordination of claims and repairs to simplify the process for homeowners.
- Satisfaction with long-term performance (no leaks reported after completion; reliable performance through weather).
- Strong repeatability and referrals; multiple customers reporting they would hire again and recommend the company to others.