New Look Roofing
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
- The experiences described are largely positive, with emphasis on a thorough scope of work and clear pricing options.
- Inquiries and questions were reportedly answered promptly, contributing to a smooth start to projects.
- Crews are described as punctual, courteous, and diligent about site cleanup during and after work.
- Many customers report high-quality workmanship and attention to detail, with several saying the results were excellent or “top notch.”
- Multiple reviews highlight effective coordination with insurance companies and clear guidance through the claim process.
- Progress updates are commonly provided (including daily texts with photos), and management oversight is mentioned as a reassuring presence.
- Projects are noted for being completed efficiently, with some customers stating work was finished in one day and sites left clean with protective measures for landscaping and debris removal.
- Positive staff mentions include Brandon Reid, Adam E., Kevin, Jeff, and Gene, who are praised for communication and assistance.
- A number of reviews state strong overall recommendations and willingness to use the company again.
- Negative experiences are also present: at least one customer reported not meeting the adjuster as promised and stated they would not recommend the company, and another advised against trusting them for roof work due to similar issues.
- One reviewer notes that crews are employees rather than contractors, which was viewed positively by that customer.
- Overall, the majority of feedback supports reliable, professional roof (and related) services with good communication and cleanup, tempered by a few criticisms regarding scheduling and trust.
Roofing materials (primarily asphalt shingles) and exterior components such as gutters, soffit, fascia, and wood decking; siding materials are not explicitly referenced.
Excellent
Timely and prompt—inquiries answered quickly, on-time visits, with frequent progress updates.
Occasional issues with reliability and communication, including failing to meet commitments (e.g., not meeting with the adjuster).
Not mentioned
Excellent
Pricing explained with options and overall transparent; perceived as good value.
None mentioned
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
11540 Blankenbaker Access Dr #105, Louisville, KY 40299, USA
1124 Longfield Ave, Louisville, KY 40215, USA