New Look Roofing
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
- Services offered: Roofing replacement/repair (including shingles, drip edges, skylights), gutters and gutter guards, window work, and hail-damage restorations; assistance with color selection and coordinating material delivery and insurance processes.
- Customer experience and communication: Generally positive; multiple employees are cited for helpful, polite communication (Alec, Trey, James, Dan, Brittany). People noted quick responses, thorough explanations, and organized office support.
- Scheduling and project management: Projects were reportedly managed start-to-finish with flexibility to accommodate schedules (e.g., vacations) and timely coordination with insurance; on-site teams were described as professional and efficient.
- Quality and outcomes: Reports describe exceptional craftsmanship, no leaks after installation, improved exterior appearance, and well-cleaned job sites; homeowners noted increased home value and aesthetically pleasing results (roof, skylights, gutters).
- Reliability and honesty: Long-term reliability implied; customers described the company as honest, fair, and easy to work with, with some instances of transparent options (including DIY alternatives) to avoid unnecessary costs.
- Potential drawbacks: At least one customer reported not receiving callbacks after leaving messages, indicating a communication gap in rare cases.
asphalt shingles,gutters,skylights,gutter guards,drip edge
Excellent
Same-day to 24 hours; generally very quick responses and fast service
Occasional communication gaps or not returning calls (one review noted no callbacks)
No warranties mentioned
Excellent
Pricing described as very reasonable and transparent with good value for money
Gutter maintenance is recommended (tune-ups; consider gutter guards) and routine inspections to prevent leaks.
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
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