TSM Roofing LLC

- Overall, reviews are mixed. A number of customers report positive experiences with TSM Roofing, especially for prompt responsiveness, clear communication (notably with on-site supervisor Jordan), professional demeanour, fast scheduling, and efficient roof replacements handled in a single day. Several mentions note competitive pricing, thorough clean-up, and assistance coordinating with insurance.

- Recurrent positive themes include: prompt roof inspection after storms, transparent explanations of options, timely quotes, workmanship that looks solid, and willingness to address concerns during the project. Many reviewers specifically recommend TSM for roofing needs and for projects involving solar panel removal and reattachment.

- Negative experiences center on unresolved post-work issues. Specific complaints include skylight leaks and interior water damage that persisted months after roof replacement, and a lack of follow-up or water testing after resealing attempts. Some customers report damage to exterior components (e.g., sunshade) and ongoing repair needs that were not completed.

- A notable negative experience describes a foam roof installation with wrinkles and premature wear, allegedly installed with paper under the foam rather than proper primer, leading to significant peeling and near-total failure. Allegations include improper remediation attempts, disputes over warranty, inflated charges for vents/scuppers, and communication gaps. In some cases, groups such as a roofing oversight board (ROC) were involved.

- Several reviewers imply variability in service quality and emphasize the importance of thorough post-install inspections, clear scope of work, and documented warranties.

- Practical takeaways for potential customers: verify the exact scope of work and materials, insist on a post-install water test, request a written warranty with specific terms, clarify who handles insurance interactions, expect a defined follow-up plan for any issues, and check multiple references for both standard shingle roof work and any specialized projects (e.g., foam roofs or solar panel work).