Truth Roofing

Customer experiences with Truth Roofing were markedly mixed, with several accounts highlighting speed and responsiveness and others noting significant follow-up and service issues.

Key practical details:
- Initial response and scheduling: Multiple customers reported prompt inspections and an eagerness to start work; in one case a color match from a different manufacturer was obtained and a replacement scheduled quickly. However, at least one review described a no-show for a free estimate and poor follow-up.
- Work quality and outcomes: Some reroofs were completed to the customer’s satisfaction, with notes of good weather resistance (e.g., after a hurricane) and clean debris removal. Other reviews described subpar workmanship, such as loose shingles on a dormer, and some customers experienced ongoing issues after completion.
- Warranty and service after sale: A 1-year craftsmanship warranty was cited by at least one client but reportedly not honored in their experience. Other reviews referenced a separate 10-year workmanship warranty via a partner, with inconsistent follow-through on warranty claims.
- Communication and follow-through: Early interactions were praised for responsiveness (noting specific staff members). In several cases, communication deteriorated after signing, with multiple unanswered calls or inconsistent information from different staff, leading to unresolved issues for extended periods (one account spanning 11 months).
- Pricing and insurance: Several customers found pricing to be fair or comparable to other quotes, and Truth Roofing assisted with inspections and insurance discussions. Some clients faced insurance-related cost gaps (e.g., depreciation or Actual Cash Value issues) that required out-of-pocket payments.
- Personnel and partners mentioned: Ed Williams and Terry Kondzich were cited for good responsiveness in some reviews, while Chris (owner) was praised for eagerness to start but criticized by others for poor follow-through. Other mentions included Maggie, Ben Harris, and Mission Catastrophe Resource in supporting a customer with insurance.

Overall, feedback indicates a spectrum from positive experiences centered on quick response, clear communication at the outset, and solid results, to negative experiences characterized by post-project communication failures, warranty concerns, and unresolved issues. Potential customers should verify warranty details, clarify post-completion service expectations, and confirm scheduling and communication norms before proceeding.