Tristate Roofing, Inc.

Summary of customer experiences (neutral, practical, for prospective customers):

- Overall sentiment is mixed. Some customers report positive initial interactions, while others describe significant reliability and workmanship concerns.

- Positive experiences (staff and process):
- Several customers praised staff for thorough, informative, and non-pushy estimates and explanations (notably Jade, Jacob Rodriguez, Matt Glasco, and Amanda).
- When projects proceeded as planned, some customers were satisfied with the roofing work and felt they were kept informed throughout the process.
- Free estimates and clear option discussions were mentioned positively.

- Negative experiences and risks:
- One large project (~$45,000) remained unfinished for about six months; the client had to repeatedly follow up and manage the process.
- Reports of pressure to post a five-star review before work began and substitutions from the original scope, with ongoing repairs needed afterward.
- Ongoing project management challenges and the perception that the company failed to execute or finish work on time.
- A deck membrane installation failure after the first winter, with blisters, bubbling, and seam separation, attributed to improper installation; attempts to resolve issues were described as painful, and the matter was escalated to the Better Business Bureau.
- Some customers experienced repeated or unsolicited outreach (e.g., frequent calls without messages left) and concerns about advertising practices.
- Occasional site-issues during work, such as trash left on a porch and lack of tarps.

- Notable staff and branding observations:
- Jade, Jacob (Jacob Rodriguez), Matt Glasco, and Amanda are frequently mentioned with positive notes on knowledge, responsiveness, and communication.
- Several reviewers referenced Tri-State Roofing and highlighted a strong sales/estimate process, while others cautioned about execution, follow-up, and ad/marketing tactics.

- Practical takeaways for potential customers:
- Seek a detailed, written scope and timeline before committing; confirm what is included and what constitutes substitutions or added work.
- Clarify warranties and post-completion repair obligations, especially for critical components like membranes and roofing.
- Request references and, if possible, inspect completed projects.
- Be prepared for long timelines and active project management on your end; verify communication expectations and preferred contact methods.
- Be cautious of aggressive advertising practices and unsolicited follow-up communications; document all agreements to avoid disputes over review incentives or expectations.