The Aluminum Company of North Carolina

(4.8)
886 reviews
+1 919-620-8500

The Aluminum Company of North Carolina Reviews

- Services described include windows, siding, roofing, doors, and Ezebreeze porch enclosures, with projects ranging from window replacements (several dozen total across jobs) to complete exterior upgrades.

- Customers consistently note a smooth process from first contact through quote and installation, with responsive communication in the sales phase and reasonable pricing. Some mention paying on inspection rather than upfront deposits.

- Installations are typically quick and efficient, often completed in 1–3 days (examples include 14 windows in under 2 days, 9 windows in 2 days, and 33 windows in about 2.5 days). Scheduling is reported as flexible to accommodate pets and home layout.

- Post-install follow-up generally includes a detailed check of each unit and care instructions; staff commonly praised for knowledge and helpfulness. Specific staff frequently cited positively include Ryan (sales/communication), Christy (post-install follow-up), Dallas Spruill (EZE Breeze guidance), and installers such as Charles Allen and Phillip Smith; foremen like Jarred are also noted.

- Product quality and outcomes highlighted include Okna windows, EZE Breeze porch systems, improved energy use and pollen protection, and overall favorable aesthetics and functionality. Customers also report benefits from gutter helmets and roof work in certain cases.

- Overall sentiment is highly positive with multiple 5-star reviews and long-time customers returning for additional improvements. People frequently recommend the company for reliability and value.

- There are a few negative notes: one customer reported poor service-after-sale follow-up on a door issue, and another explicitly stated extreme dissatisfaction, indicating isolated issues alongside widespread satisfaction.

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Additional Information

🏗️ Common Materials

Windows (Okna),EZE-Breeze panels,Siding

Quality Rating

Excellent

⏱️ Response Time

A few days

📝 Common Complaints

Slow or unresponsive after-sales service / follow-up

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally reasonable pricing with good value; some quotes noted as high compared to competitors

🔧 Maintenance Tips

Care and maintenance instructions were provided after installation

Location

Other Siding Repair Services in Durham