TCM Renovations

- Overall, the experiences are mixed. Several customers reported positive outcomes on deck projects and roof/siding work, while at least one reviewer expressed concerns about a roof repair.

- Positive experiences:
- A deck project completed in 2019 was described as beautiful and well-executed, with the crew on time, responsive, and caring during the owner's personal hardship.
- Another deck restoration was noted as turning into a nearly brand-new deck, with the contractor offering cost-saving options that allowed the homeowner to participate (e.g., sanding and learning techniques).
- A wind-damage roof replacement involved an organized crew that worked efficiently to meet a short schedule and made timely changes requested by the homeowner; the crew also replaced leaking siding and was highly recommended.

- Negative experiences:
- One customer reported a roof leak repair that did not resolve the issue, questioning whether the recommended work was necessary; they cited non-guaranteed work, difficulties contacting the contractor, and frustration with responsiveness and perceived overcharging.

- Practical takeaways for potential customers:
- The team is described as capable of delivering high-quality deck work and can coordinate with tight timelines.
- In some cases, customers can participate in tasks to reduce costs, with staff providing instruction.
- Guarantees and long-term effectiveness of certain roof repairs may be questioned by some customers; clarify scope and warranty in writing before work.