Hardy & Jensen, Inc

Overall, customer experiences with Hardy & Jensen describe a mix of strong positives surrounding professionalism, craftsmanship, and thorough service, with a few notable concerns about installation issues and customer service.

Positive highlights
- Installers and workmanship: Josh and Ivan are frequently praised for professionalism, neatness, clear daily updates, and high-quality results. Many customers note the final products (windows and doors) look excellent and function well.
- Customer interaction: Several reviews mention a low-pressure, showroom-inclusive sales approach (visiting the showroom, knowledgeable sales staff, detailed quotes, and guidance without pushy upsells). Installers often leave homes clean and are considerate of pets and daily routines.
- Product quality and scope: Replacements for living spaces, front doors, garage doors, and porch/windows are repeatedly described as high quality. Some customers appreciate the ability to see and test products in the showroom before purchasing.
- Practicalities: Quotes are described as clear and detailed; installations are described as timely, with minimal disruption and good post-installation explanations of operation.

Mixed/negative experiences
- Inconsistent installation outcomes: A number of reviews praise excellent installations, but at least one review reports poor installs due to rot found in the framing after windows were installed, with insulation packing used rather than addressing the rot. Another note mentions “nice windows but poor installs” for a project where framing issues caused future problems.
- Customer service concerns: One review describes extremely poor customer service and a dismissive attitude toward a potential project, suggesting a risk of being brushed off in some interactions. Another mentions dissatisfaction with not being offered a salesman for a specific upgrade.
- Sales/process gaps: A reviewer who sought an enclosed patio upgrade felt brushed off and did not receive a showroom or sales engagement, resulting in choosing a different company despite earlier interest.

Practical considerations for potential customers
- Services offered: Windows, doors (including front and garage), and related deliverables (e.g., porch/dining room windows) with potential for upgrades or replacements. Some references to showroom visits and in-home consultations.
- Buying approach: Generally favorable mentions of informed, non-pressured sales experiences; however, experiences may vary, and some customers report being overlooked for certain projects.
- Installation reliability: While many installations are praised, there are legitimate concerns about structural issues (e.g., rotten framing) potentially overlooked during installation. Prospective customers should consider requesting structural assessments and clarifying warranties.
- Scheduling and care: Installations are described as efficient, with crews that are mindful of home cleanliness and daily routines; some reviews highlight meticulous cleaning and final walkthroughs.

In summary, the majority of reviews emphasize professional staff, high-quality results, and a customer-friendly process, but there are notable exceptions related to installation integrity and customer service experiences. Potential customers should consider requesting detailed structural assessments where applicable, reviewing warranty specifics, and seeking multiple references before proceeding.