Storm Guard Roofing & Construction Of The Smokies

- Overall impression: Mixed but predominantly positive; customers describe professional, knowledgeable staff, clear explanations, helpful insurance guidance, fair pricing, and thorough work, with occasional scheduling hiccups.

- Inspections and assessments: Multiple inspectors (e.g., Mathew, Adam, Nick Shorter, Jonathan Brown) conducted thorough evaluations, often providing explanations, photos, and next-step guidance; some provided complimentary home inspections and helped identify issues for insurance.

- Pricing and quotes: Pricing generally described as fair or reasonable; representatives (notably Mike Austin) presented detailed information, including what would be involved and potential next steps; customers appreciated transparent, straightforward discussions of costs.

- Insurance coordination: Several customers noted strong assistance coordinating with insurers and adjusters, with staff helping prepare claims, communicate with the insurer, and explain process.

- Scheduling and communication: Communication was typically positive, with frequent updates and follow-ups; minor scheduling issues were noted in a couple of cases but not described as major problems; some staff followed up promptly after visits or work began.

- Work quality and outcomes: Reports indicate high-quality roofing work (including full roof replacements, dormer work, and plywood repairs) and attention to protecting property; long workdays (dawn to dusk) in some projects; crews generally perceived as capable and efficient.

- Cleanup and site protection: Consistent emphasis on cleaning up debris, nails, and materials; many customers felt the job left the property in better condition or cleaner than before.

- After-service and issue resolution: Several accounts of responsive follow-up to fix issues (e.g., gutter adjustments, minor fixes) and willingness to address concerns after installation.

- Notable distinctions: Several testimonials highlight positive personal interactions with specific staff (e.g., Travis, Sam, Mike Austin, Jonathan Brown) and the sense of reliability, honesty, and “real person” follow-through.