Pisgah Roofing and Restoration Tri-Cities TN

- Overall, experiences with Pisgah Roofing were mixed, with some customers reporting highly positive outcomes and others noting significant service and communication issues.

- Positive experiences frequently highlighted Owen (often Owen Brown) and Dre:
- Professionalism, punctuality, thorough explanations, and strong customer care.
- Quick quotes and efficient project execution (e.g., a roof job completed in one day with clean, careful work).
- Helpful, courteous interactions; many customers felt reassured by Owen’s knowledge and demeanor.

- Negative experiences and concerns:
- Scheduling and communication problems, especially for commercial inspections: a $350 inspection fee with no-show incidents, rain-related cancellations, and difficulty reaching a supervisor or getting timely responses.
- Claims of misdiagnosis or ineffective repairs, including instances where paid work did not fix leaks or even worsened conditions.
- A report of a large upfront cost ($800) for a repair that did not address the leak.
- A case where a new leak was created, with the contractor denying responsibility despite a 90-day warranty referenced in the contract.
- Frustration with the customer interface and inability to speak directly with someone in charge at times.

- Insurance of warranty and pricing:
- Some references to a 90-day workmanship warranty, though there were disputes about coverage or responsibility in certain instances.
- Quotes and pricing were sometimes provided on the spot or quickly, but concerns about value and outcome persisted in negative experiences.

- Notable locations and context:
- Several comments originated from Jonesborough, TN, and references to both residential and commercial projects.
- Recurrent praise for specific personnel suggests that experiences may hinge on the individual assigned to the job.