Pisgah Roofing and Restoration Tri-Cities TN
4704 N Roan St #4, Johnson City, TN 37615, USA
- Scope of work: Snowden’s handles roofing, gutters, and siding repairs/replacements, with several reviews noting assistance with insurance coordination and flexible options (e.g., choosing to remove or modify skylights, integrating existing into new roofs).
- Responsiveness and scheduling: Many customers report quick quotes and fast installation dates, with some jobs completed in a single day and crews arriving on time. A few reviews mention delays or difficulty getting callbacks.
- Craftsmanship and results: Numerous reviewers describe high-quality workmanship, thorough cleanup, and visually satisfactory results. Several emphasize that installers are professional and that work aligns with or stays within quoted prices.
- Customer service and communication: Positive mentions frequently highlight Karen Snowden and Lynn for honesty, responsiveness, and clear communication, including updates throughout the project and assistance with insurance processes. Some customers praise going above and beyond (e.g., free touch-ups or extra painting).
- Reliability and follow-through: Multiple testimonials state that Snowden’s is dependable, with prompt follow-up on any post-install concerns and willingness to address issues after completion.
- Pricing: Several customers describe fair or reasonable pricing and note that estimates were accurate or matched final costs.
- Common concerns: A subset of reviews report poor phone communication or being unable to reach the company, and one detailed account describes a gutter installation issue with drainage and unreturned calls. Overall, these negative experiences are less common than positive ones but indicate inconsistent communication for some customers.
- Overall impression: The majority of customers express strong satisfaction, frequent recommendations, and confidence in the company for roofing, gutters, and siding work, while a minority note communication gaps.
No specific siding materials are mentioned in the reviews; discussions focus on siding repairs in general.
Excellent
Typically very prompt with quick quotes and fast scheduling; generally timely responses and on-time arrivals, though there are isolated mentions of delayed callbacks.
Mainly communication and responsiveness issues (missed callbacks, difficulty getting through on the phone); occasional dissatisfaction with how quickly issues were addressed after initial work.
No explicit warranties are described; at least one instance mentions a free post-completion correction after payment.
Excellent
Pricing is described as fair and reasonable with good value for the quality of work.
Tips mentioned include monitoring gutters after installation for proper drainage/angle, considering temporary skylight sealing as an alternative to full roof replacement, and scheduling regular/post-storm inspections or follow-ups as needed.
4704 N Roan St #4, Johnson City, TN 37615, USA
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