Storm Guard of Charlotte

- Overall impressions: Customers describe Storm Guard as delivering a smooth, easy-to-navigate experience from inspection through roof replacement, with helpful assistance on insurance claims and strong communication.

- Process and communication: Repeated notes of clear explanations, timely updates, and photos of issues shown to customers. Appointments were often on time, and some customers appreciated not being pressured by salespeople. Several reviews mention ongoing communication handled by Storm Guard staff.

- Insurance and claims handling: Multiple customers report Storm Guard helped file and secure insurance approval, sometimes taking over communications with the insurer. Several reviews mention the insurance estimate being honored and the process becoming easier as a result.

- Work quality and timing: Crews are described as professional and hardworking, with roof replacements completed in a single day in several cases. Cleanup and additional repairs were noted as thorough in some reviews. Some customers reported the crews addressed minor issues like nails and sealant, and in certain cases interior work (drywall, gutter work, painting) followed the roof job.

- Pricing and value: Several reviewers describe prices as reasonable and insurance-claim related work as cost-effective; some reviews mention choosing to pay out-of-pocket for additional items like larger gutters.

- Customer experience and referrals: Staff are frequently cited by name (e.g., Travis, Isaac, Eric, Brandon Pulley, Nelson, Ms. Lopez) for courtesy, honesty, responsiveness, and professionalism. Many reviewers state they would recommend Storm Guard and would use the company again.

- Notable service details: Free assessments or inspections, on-site photos and explanations, and in some cases same-day inspections or rapid responses after storm events. Some customers appreciate the availability for quick scheduling after storm damage.