St. Louis Roofing & Exteriors

Summary of customer experiences (neutral, practical overview)

- Overall sentiment is mixed: some customers report strong, positive experiences; others describe significant communication and execution problems.
- Communication: experiences range from clear, responsive communication and proactive updates to persistent unresponsiveness, including long gaps after estimates or during active work.
- Scheduling and timeliness: some projects were completed quickly and efficiently; others were described as rush jobs with delays, missed items, or extended timelines.
- Scope and changes: several reviewers noted missing or incomplete work (e.g., items not included in the original estimate, such as windows to be wrapped) and the need for follow-up with a project manager; inspectors sometimes flagged issues requiring additional work.
- Subcontractors and workmanship: mixed reports on subcontractors’ conduct and workmanship; some incidents described as not respecting property or neighbors, resulting in extra cleanup or multiple visits; other reviews praised workmanship and professionalism.
- Cleanup and site management: cleanup quality varied; some customers had to manage nails, debris, and leftover materials themselves, while others reported thorough cleanup after completion.
- Materials and waste handling: concerns about leftover materials being left on-site, with questions about reimbursement or disposal; in some cases, materials were moved to storage.
- Parking and HOA issues: a recurring practical challenge cited in several reviews, including blocking accessible parking or ramps and conflicts with HOA guidelines; some customers had to address vehicle access during work.
- Notable positive feedback: several reviewers highlighted quick responses, transparent pricing, helpful project coordinators (e.g., named individuals), and high-quality results on roofs, siding, and exterior projects; some customers would hire again or highly recommend.
- Notable negative feedback: multiple reports of poor responsiveness, incomplete work, poor site cleanup, and frustration with management and communication; some customers stated they would not recommend the company.
- Longevity and trust signals: at least one reviewer cites a long-term relationship (10 years) with the company, indicating a favorable ongoing experience for some clients.
- Practical takeaways for potential customers:
- Obtain a detailed, written scope of work and a clear change-order process.
- Confirm a single point of contact or dedicated project manager and request regular, scheduled updates.
- Discuss and document cleanup plans, property respect, and neighbor/HOA access requirements.
- Clarify handling of leftover materials, disposal options, and potential reimbursements.
- Verify timelines, potential delays, and warranty coverage; request references from similar projects.