Springfield Roofing

- Overall, reviews are predominantly positive, with customers citing reliable responsiveness, clear communication, and solid workmanship across roofing and exterior repairs. Several repeat customers describe Springfield Roofing as trustworthy and professional.

- Speed and scheduling: several accounts note prompt responses (including same-day service in at least one case) and quick completion of work. Projects are often completed efficiently, with crews arriving on schedule and leaving the site clean.

- Communication and transparency: office staff and estimators (notably JC and Ben) are repeatedly praised for thorough, courteous communication, detailed explanations of options, and status updates throughout the job. Delays due to material issues are acknowledged with apologies and proactive rescheduling.

- Estimates and pricing: estimates are described as transparent and comprehensive, with work performed as quoted. Some customers say the pricing is excellent or offers good value; a common theme is that they preferred value and quality over simply the lowest price, with few or no high-pressure upsells.

- workmanship and scope: projects often involve identifying and correcting issues that others overlooked (e.g., rotten spots, improper flashing, soffit damage, roof coatings, and repairs). Examples include sealing a duct chase, repainting/refreshing roofs, and installing or upgrading features (such as a skylight with remote shade). The crews are described as knowledgeable, thorough, and capable of handling complex or multi-faceted exterior work.

- Cleanup and professionalism: many reviews highlight clean job sites and respectful, professional crews. The family-owned nature of the business and attentive ownership (e.g., owner follow-up) are frequently noted as positive.

- Customer loyalty: several customers report using Springfield Roofing for multiple projects and intend to reuse them in the future.

- Negative feedback: there is at least one negative review describing rude behavior, indicating that experiences can vary. Overall, the majority of feedback is favorable.